Our returns policy is active for 30 days from purchase.
Upon expiry of 30 days since your purchase, we are unable to offer a refund or exchange.
Customised items are not eligible for returns in any circumstances. (Including but not limited to our bespoke fittings service).
To be eligible for a return, your item must be unused and in the same condition that you received it.
Any item not in original condition, damaged or missing parts from circumstances not resulting from our error are ineligible for refunds or replacements.
Items must also be returned in original packaging.
All items that are sent out from CIMONE have been hand checked for quality.
We will, within reason, replace a faulty item if the fault is a result of our production processes, but only if (where applicable) each special care notice has been adhered to (e.g. Dry Clean only items).
Some of our items are designed to age, change with wear and tear, or change due to environmental changes.
Where this is the case, we will include a special notice with your product.
To complete your return, we require a receipt or proof of purchase.
Once your return is received we will send you an email to notify you that we have received your item. Once inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed and automatically refunded to the original method of payment, within 5 working days.If you haven’t received your refund after 5 working days, please recheck your bank account.
Next contact your bank. Processing may take time before a refund is posted.
If you have followed these steps, and still are waiting for credit, then please contact us at firstname.lastname@example.org. We will be happy to help.
We will only exchange items if they are defective or damaged, or if you purchase the wrong size.
To exchange for the same item, email us at email@example.com
GiftsIf the item was marked as a gift when received and shipped directly to you, you will receive a credit note for the value of your return.
This will be issued via email (or post if indicated) when we receive your returned goods.
All credit notes will be issued to the original purchaser where the item was not marked as gift.
Sale itemsOnly full priced items are eligible for refunds.
Sale items cannot be returned or refunded.
Return shippingReturns and exchanges should be mailed to:
East 10 Enterprise Park
London E10 7DQ
The sender bares the responsibility for payment of shipping costs for returns. These are non-refundable. Cost of return shipping will be the responsibility of the customer, unless we are at fault.
If you are shipping an item over £100, you should consider using a shipping service that includes tracking and/or includes shipping insurance.
The safe return of returned or exchanged goods is the responsibility of the customer.
If we do not receive the product, we will not refund, exchange or issue a credit note to you.